Email Management

Tired of switching between 10 apps to speak with your team and customers? We were.

We leverage Front as our central workplace communication platform. With over 50+ integrations including Salesforce, Dropbox, GitHub, Clearbit, Drift, ChargeDesk, Aircall, Asana, Shopify, and Zoom to name a few, we'll help you plan, integrate, and enjoy your communications.

Bring all your communication channels under one roof.

Customers expect to be able to reach your business from all different channels, that doesn't mean you can't use one platform to respond to everyone. Utilize email, SMS, live chat, DMs, and more to keep your team organized and your customers delighted.

If you haven't noticed, we're big fans of automating workflow and saving time. With Front, we'll help you plan and set up automated workflows to handle your communications more efficiently and faster for both your customers and your employees.

Context is critical. Knowing who you're talking to by referencing your CRM platform and what they've purchased or when the last time they had an issue can help you respond better and faster without switching between 5 applications.

Internal features to help your team learn to love email again.

Shared & Individual Inboxes

One of our favorite features of Front is the ability to have teams collaborate on shared inboxes like sales@ or info@. Everyone who needs access can work from a unified location without forwarding emails around internally.

Assignments

Assign emails to teammates so you know who is in charge of what, and make sure that messages don't sit with the assumption someone is handling.

Comments & @mentions

Loop in teammates, discuss emails internally, upload documents, and keep everything in one thread.

Collision Detection

Tired of knowing who is responding to what and when? With Front you'll be able to see teammates responding in real-time to shared inboxes so you never double send to a customer again.

Keep your customer experience in line with SLAs.

Make sure you are responding to and tracking potential breaches and staying within timely response times.

Automated Rules

Quickly escalate breaches to your team automatically based on preset response time goals. Sounds complicated? Don't worry, we'll work with you to set up rules and tags to keep your team from missing critical responses.

Customized Escalation Path

Only want an alert you're about to breach an SLA? Or do you want to reassign to another teammate to handle? Maybe you want an inbox just for urgent communications. We can help build escalation paths that make sense for you.

Get in touch

We'd love to show you how Front can supercharge your business. We're here to help.

hello@twenyfiveseven.com

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